Effective date: 23 May 2026 · Last updated: 23 May 2026
These Terms apply globally. Region-specific provisions for Australia, the European Economic Area, the United Kingdom and the United States appear in §18.
By creating an account or otherwise using Remira (the "App"), you agree to these Terms of Service (the "Terms"). If you do not agree, do not use the App.
These Terms form a legal agreement between you and Remira Care Pty Ltd, an Australian company (ACN to be inserted), trading as "Remira" ("we", "us", "our"). Our Privacy Policy and, where applicable, our Consumer Health Data Privacy Policy are incorporated by reference.
You must be at least 16 years old to create a Remira account. If you are under 18 (or the age of majority in your jurisdiction), you must have permission from a parent or legal guardian to use the App and to agree to these Terms.
You may not use the App if you are barred from doing so under the laws of your country of residence or any other applicable jurisdiction.
Remira is a consumer wellness application that helps adults living with rheumatoid arthritis log symptoms, medications, lifestyle factors and lab values they have been given by their treating clinician, visualise that information over time, and prepare a printable summary to share with their healthcare provider.
The App offers free and paid subscription tiers with different feature access. Features may be added, modified or removed over time.
Remira is a personal wellness journal, not a medical device.
If you are experiencing a medical emergency, call 000 (Australia), 911 (United States), 999 (United Kingdom), 112 (European Union) or your local emergency number immediately.
Remira may display wellness summary scores, statistical correlations, validated patient-reported outcome scores designed for patient self-administration (such as RAPID3, PROMIS, PHQ-9, GAD-7, FACIT-Fatigue and RADAI-5), and pattern observations derived from your self-reported data. These features:
Your healthcare provider will use their own validated clinical tools during your appointments.
You must provide accurate, current and complete information when creating an account, and keep it updated. You are responsible for safeguarding your password and for all activity under your account. Notify us at security@remiracare.com immediately of any unauthorised access or suspected breach.
Remira may offer a paid subscription plan ("AI Pro"). By starting a paid subscription, you agree to pay the fees disclosed at the point of purchase in your local currency, plus any applicable taxes.
Auto-renewal. Paid subscriptions automatically renew at the end of each billing period (monthly or annual, as selected) at the then-current price, charged to your payment method, until you cancel. We will send a renewal reminder before each annual renewal where required by law. You can cancel anytime in Settings; cancellation takes effect at the end of the current billing period and no further charges will be made.
Free trials. If we offer a free trial, you will not be charged during the trial period. Unless you cancel before the trial ends, you authorise us to charge you the applicable subscription fee when the trial ends. Trial terms (length, eligibility, conversion price) are disclosed at sign-up.
Refunds. Except where required by applicable consumer protection law (see §18), payments are non-refundable. We do not pro-rate refunds for unused portions of a billing period.
Cancellation vs. account deletion. Cancelling in Settings keeps your subscription active until the end of the current billing period. Requesting account deletion is different: it cancels any active paid subscription immediately so you are not charged again during the 30-day grace period.
Payments are processed by Stripe Payments Europe Ltd and its affiliates. We do not store your full payment card details. Billing and payment records are retained by Stripe as legally required and are not stored in Remira's primary database.
You retain ownership of all personal data you enter into Remira. By using the App, you grant us a limited, worldwide, royalty-free licence to process your data solely to provide the service as described in our Privacy Policy.
You may export or permanently delete your data at any time through Settings. Account deletion includes a 30-day grace period, after which all data is permanently removed (subject to limited exceptions described in the Privacy Policy, such as billing and payment records that your payment processor, Stripe, retains for tax compliance).
You agree not to:
Remira, its name, logo, design, software, content and trademarks (excluding your personal data) are owned by Remira Care Pty Ltd or its licensors and are protected by Australian, US, EU and international intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the App for your personal, non-commercial purposes in accordance with these Terms. You may not reproduce, distribute, modify, create derivative works of, publicly display or commercially exploit any part of the App without our prior written permission.
If you believe content in or made available through the App infringes your copyright, you may send a notice under the US Digital Millennium Copyright Act (17 U.S.C. §512) to our designated agent. The notice must include the elements required by §512(c)(3): identification of the copyrighted work, identification of the allegedly infringing material, your contact details, a statement made in good faith, a statement made under penalty of perjury that the information is accurate and that you are authorised to act, and your physical or electronic signature.
DMCA agent: Remira Care Pty Ltd, attn. DMCA Agent, dmca@remiracare.com.
We may, in appropriate circumstances and in our discretion, terminate the accounts of users who repeatedly infringe copyright.
The App relies on third-party services including payment processing (Stripe), email delivery (Oracle Cloud Email Delivery), hosting (Oracle Cloud Infrastructure) and weather data (Open-Meteo). Their use is governed by their own terms. We are not responsible for the acts, omissions or content of third-party providers.
EXCEPT WHERE PROHIBITED BY LAW (SEE §18), THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, RELIABILITY, AND NON-INFRINGEMENT.
We do not warrant that the App will be uninterrupted, secure, error-free or that any wellness data, scores, observations or AI-generated narratives will be accurate, complete, current or reliable. You use the App at your own risk.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND SUBJECT TO §18, REMIRA CARE PTY LTD AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE APP, INCLUDING DAMAGES RESULTING FROM HEALTH DECISIONS MADE IN RELIANCE ON DATA, SCORES OR OBSERVATIONS DISPLAYED IN THE APP, REGARDLESS OF THE LEGAL THEORY ASSERTED AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE APP SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM AND (B) ONE HUNDRED AUSTRALIAN DOLLARS (AUD $100).
NOTHING IN THESE TERMS LIMITS OR EXCLUDES LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED BY LAW, INCLUDING LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FRAUD OR FRAUDULENT MISREPRESENTATION, OR CONSUMER GUARANTEES THAT CANNOT BE EXCLUDED UNDER THE AUSTRALIAN CONSUMER LAW OR EQUIVALENT NON-EXCLUDABLE STATUTORY RIGHTS IN YOUR JURISDICTION.
To the maximum extent permitted by law, you agree to defend, indemnify and hold harmless Remira Care Pty Ltd and its officers, directors, employees and agents from and against any claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising from: (a) your use of the App; (b) your violation of these Terms; (c) your violation of any law or any rights of a third party; or (d) any content you submit through the App. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us.
We may suspend or terminate your access to the App at any time, with or without notice, if you breach these Terms, if required by law, or if continuing to provide the App to you presents a risk to us, other users or third parties. You may delete your account at any time through Settings. Upon termination, your right to use the App ceases immediately. Sections 4, 5, 8, 10, 13, 14, 15, 17, 18 and 20 survive termination.
These Terms are governed by the laws of New South Wales, Australia, without regard to its conflict-of-laws rules. Subject to §18, any dispute arising out of or relating to these Terms or the App shall be brought exclusively in the courts of New South Wales, Australia, and you submit to the personal jurisdiction of those courts.
If you are a consumer resident in the European Economic Area, the United Kingdom or another jurisdiction whose laws grant you the right to bring proceedings in your local courts and/or under your local consumer protection laws, nothing in this section limits that right.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) where it cannot lawfully be excluded. To the extent that liability for breach of a non-excludable guarantee can be limited, our liability is limited (at our option) to re-supplying the relevant services or paying the cost of having them re-supplied.
If you are a consumer in the EEA or UK, you have statutory rights under EU and UK consumer protection law that cannot be excluded by these Terms. Nothing in these Terms affects those rights.
Right of withdrawal (digital services). Under EU Directive 2011/83/EU and the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to withdraw from a paid subscription within 14 days of purchase, without giving any reason. However, by starting to use a paid feature during the withdrawal period, you expressly request and consent to immediate performance of the service and acknowledge that you will lose your right of withdrawal once the service has been fully performed. To exercise the right of withdrawal where it still applies, contact support@remiracare.com.
Online dispute resolution: the European Commission provides an online dispute resolution platform at ec.europa.eu/consumers/odr.
This §18.3 applies only if you are a resident of the United States. Read it carefully — it affects your legal rights.
Informal resolution first. Before initiating any formal proceedings, you and we agree to attempt in good faith to resolve any dispute by negotiation. You must send a written notice to legal@remiracare.com describing the dispute and the relief sought. If we cannot resolve the dispute within 60 days, either party may proceed under this §18.3.
Binding individual arbitration. Subject to the carve-outs below, any dispute arising out of or relating to these Terms or the App shall be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules then in effect. The arbitration shall be held in San Francisco, California or, at your election, in your home county. The arbitrator's decision will be final and binding. Judgment on the award may be entered in any court of competent jurisdiction.
Class-action waiver. You and we agree that disputes will be resolved only on an individual basis and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. If this waiver is found unenforceable, then the entire §18.3 arbitration agreement is void.
Carve-outs. Notwithstanding the above, either party may bring (a) an individual claim in small-claims court in their county of residence; (b) an action seeking injunctive or equitable relief for alleged infringement of intellectual property rights; or (c) any claim that, by law, may not be subject to arbitration.
Opt-out. You may opt out of this §18.3 within 30 days of first accepting these Terms by emailing legal@remiracare.com with the subject line "Arbitration Opt-Out" and your registered email address. Opting out does not affect any other provision of these Terms.
State-specific notices. For California residents: under California Civil Code §1789.3, you may report complaints to the California Department of Consumer Affairs, Consumer Information Division, 1625 N. Market Blvd, Suite N 112, Sacramento, CA 95834, telephone (800) 952-5210.
If you are a resident of Washington State, additional rights under the My Health My Data Act apply to consumer health data we collect about you. See our separate Consumer Health Data Privacy Policy.
We may send notices to you by email to the address on your account, by in-App message, or by posting them in the App. Notices to us must be sent to legal@remiracare.com (and, for DMCA notices, dmca@remiracare.com).
By creating an account, you consent to receive transactional and service-related communications from us (account verification, password reset, security alerts, billing notifications, material changes to these Terms). You may opt out of non-essential marketing communications in Settings or via the unsubscribe link in any marketing email.
We may update these Terms from time to time. For material changes, we will provide reasonable advance notice (typically at least 30 days where law permits) by email and/or in-App message before the changes take effect. Your continued use of the App after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the App and may delete your account.
Entire agreement. These Terms, together with the Privacy Policy and any region-specific or feature-specific terms referenced in the App, constitute the entire agreement between you and us regarding the App, and supersede any prior agreements.
Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and effect.
No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.
Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms (for example in connection with a merger, acquisition or sale of assets) on notice to you.
Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control.
Language. These Terms are written in English. Any translations are provided for convenience only; the English version governs in case of any conflict.
Relationship. Nothing in these Terms creates any agency, partnership, joint venture, employment or franchise relationship between you and us.
Remira Care Pty Ltd
General: hello@remiracare.com
Legal and disputes: legal@remiracare.com
Security: security@remiracare.com
Privacy: privacy@remiracare.com
DMCA: dmca@remiracare.com
Website: remiracare.com